Terms and Condition of Sales
SEND ORDERS TO:
E-mail: [email protected]
FAX: (360) 838-0213
ORDER FULFILLMENT:
Orders are processed in the order received and shipped within 24 to 48 hours.
MINIMUM ORDER REQUIREMENT:
The minimum order requirement is one unbroken case of any title. (This applies to wholesale and reseller accounts only.)
ORDER REVISIONS:
Any change in your order must be made within 24 hours of placement of the original order, otherwise your revision will be made as a new invoice and sent separately.
SHIPPING:
Shipping is via UPS, FedEx or freight truck. Please specify the method of your choice on your purchase order. Unspecified shipping instructions will be left to the discretion of the publisher. FOB Ladysmith, WI.
SHORTAGES AND DISCREPANCIES
Any shortages and/or damaged merchandise must be reported within 20 days of the invoice date. Please provide the invoice number when reporting these discrepancies.
RETURNS:
Permission is required for all returns. Full credit will be issued for books returned due to faulty printing or binding. This is good for books returned within six weeks of the date of the invoice. Please include the invoice number. All returns must be shipped directly to the warehouse:
c/o Van Patten Publishing Publishers Express Press 200 W. 5th St. South Ladysmith, WI 54848-1703 USA
OVERSTOCK RETURNS:
All overstock returns must arrive in MINT condition for credit. Any shelf worn, stickered, damaged or otherwise unsalable books will be returned to you and not credited. When returning overstock or damages, pack books tightly with lots of packing material for safe shipment. A 15% reshelving fee will be charged for overstock returns. No credit will be issued for overstock returns received more than 6 months after the invoice date.
NON-ACCOUNT ORDERS:
Orders from non-account customers must be pre-paid by check (US Funds) or US Postal money order.
Payment (Account Customers Only):
Payment can be made by the following methods:
Check (US funds only) made payable to:
VAN PATTEN PUBLISHING
c/o Abacus Accounting,
9914 NE Hwy 99,
Vancouver, WA 98686.
USA
Direct Wire Transfer
Payment can be transferred direct to our account via —
First Independent Bank
1408 SE 164th Avenue
Vancouver, WA 98684
USA
ROUTING NUMBER: 123305378
ACCOUNT NUMBER: 16 0000 1087
To ensure proper credit, please include the invoice number on your payment stub.